All service and ticketing fees are the same regardless of purchase method.

Some examples of the most used ticketing services in connection to events at The Egyptian Theatre are TicketWeb.com, TicketMaster.com, ICTickets.com, TicketFly.com, BrownPaperTickets.com, BoiseClassicMovies.com or similar. For troubleshooting and issues on tickets not sold by The Egyptian Theatre please contact the ticketing service associated with the event. The promoter is responsible for how tickets are priced/ticketing fees, seating arrangements, specialty seating (VIP, artist comps etc.), security, ticket allocation, and show-times.

The Box Office will normally stay open through intermission of the event. The Box Office can close at any time deemed appropriate by management, promoter or event after the show/event start time.

Will-Call Tickets:

Is where the venue will have your ticket ready to be picked-up a little before or at the event. The box office will generally open 2 hours before the doors of an event.
If The Egyptian Theatre is selling the tickets we are open from 11-4 Tuesday through Saturday and tickets can typically be picked up during these times.
You MUST have a photo ID (or Confirmation E-Mail printed/) to pick-up your tickets.

Mailed Tickets:

If your tickets are mailed by The Egyptian Theatre, you should receive them within 7 to 10 business days depending on the event date. There are additional fees for mailing tickets. If you do not receive tickets in a reasonable time, please contact the Egyptian Theatre via phone or e-mail with your confirmation number and name– no later than 24 hours before the day of a performance to insure proper help can be given.

If you have purchased mail-out tickets from a 3rd party ticketing source please contact the source of purchase.

Print-At-Home and Mobile Tickets:

Print at home is an electronic delivery method by which your tickets are e-mailed directly to you after your purchase to be printed out by yourself and brought to the event. Mobile tickets are paperless and sent to your phone/e-mail so you can use your mobile device as a ticket. You will receive an e-mail from your ticket purchasing source with instructions for redemption.


If there are multiple showing of an event (I.e. Opera Idaho showings typically have an evening show and a matinee show on different days) and you need to exchange to a different time please contact our Box Office. There is never a guarantee that an exchange can be made and additional service fees/ticket pricing changes may apply. Not all ticketing is done through our box office. The Egyptian Theatre is not responsible for the policies of 3rd party ticketing services.


Refunds on tickets purchased are made for a canceled or postponed event only. In all instances when a ticket is refunded, only the cost of the ticket is refunded. The Egyptian Theatre will only be responsible for tickets purchased through our ticking service at SABO and cannot refund tickets purchased through 3rd party ticketing systems.

Declined, Duplicate or Pending Charges

For troubleshooting: please contact us via phone or e-mail with a message including your name, name on purchasing card, which event you were trying to purchase for and confirmation number (if possible.). We can typically help you out for why you were declined. Sometime it is as simple as an address error and we will assist you as promptly as we are able to during regular business hours.

The Egyptian Theatre is only responsible for tickets purchased through our ticking service through SABO and cannot troubleshoot tickets purchased through 3rd party ticketing systems.